Our online order system was specifically designed to be very user friendly. Just following these 3 simple steps:
Log into your online account with your user name and password:
Add your order details such as pick up and delivery location, service type and how many packages: NOTE: If you select a service type that is not available, our system will give you a warning telling you that your order cannot price or that it cannot be delivered today. When that happens, simply select a different service type etc..
Review your order and click the “SUBMIT ORDER” button. It’s that simple.
Once your order is submitted, Our system will automatically dispatch your order to the best and nearest partner driver as needed. The driver will accept your order and head to the pickup destination based on your selected ready time. Throughout the delivery, we’ll keep you notified via email and or text confirmations.
Once your package is delivered, you’ll receive a final confirmation email including electronic signature verification.
Can I get a price estimate on my delivery?
If you start a delivery order through our online order portal and enter the address and package information, you will have a chance to review the cost, estimated delivery time, and other details before placing your order. This is the fastest and most accurate way get a quote.
How fast can you arrange for delivery of my items?
Depending on the time of day your order is placed, we offer more options than other same day services. We even have a service as fast as 60 minutes for shipments within Franklin county. See our “SERVICES” page for a list of all our amazing service options.
How can I open an account and start using SAMEDAY CRITICAL:
That’s simple, just go to the “OPEN ACCOUNT” tab at the top of our web page, and fill out the simple form. One of our sales reps will get back to you asap and set you up. If you have questions about pricing or any other question regarding account set up, please contact our sales department at 1-888-737-3607 x3
How long does it take to get my account activated once my info has been verified?
After you have filled out our simple "OPEN ACCOUNT" form, please allows us 24 hours to get you account open. If you need your account open fast, please contact our office via phone after you have completed the online form, and we can get you up and running in no time. Just Call 1-888-737-3607. On average, we can have you set up in under 15 minutes.
What type of payments do you accept and what are you billing terms:
We accepts most credit cards including Mastercard, Visa, Discover and American express. All customers who choose to pay weekly via credit card or ACH will receive a discount on their weekly invoices. Contact us for more details. We can also set you up with an in house credit account based on your needs. All accounts are billed weekly with a net 15. Payments must be received no later than 32 days after invoice to avoid service interruption which starts when a payment is not received by the 33st day. SAMEDAY CRITICAL does not charge late fees.
Do you offer volume discount pricing?
If you expect to ship more than 75 orders per week, contact us about volume pricing. Our sales department number is 1-888-737-3607 ext 1 or you can call our Sales Manager Glen Williams directly at 614-397-7491
How do I identify a driver with SAMEDAY CRITICAL?
Because our Delivery Specialists are professional contractors, they are not required to wear standard uniforms. However, for security and safety reasons, each driver who works with us is issued an ID safety vest with ID badge. They are similar to ones that an Amazon drivers might wear. These ID SAFETY vests will have the SAMEDAY CRITICAL logo on the front and back and are green in color with the drivers ID badge visibly located in the top left of the vest. They are professional and easily recognizable.
Can I cancel an order after it has been submitted?
We are more than happy to honor all cancellation requests as long as your driver is not on route or picked up your order. Cancellation and re-routing requests may be subject to additional charges. If you need to cancel an order after you’ve submitted it, please contact our Customer Service Team as soon as possible at 1-888-737-3607, ext 1.
What are your hours of operations?
SAMEDAY CRITICAL is available 24 hours a day, 7 days a week. Our regular business hours are from 8:00 am to 5:30 pm. Monday – Friday. If you need to place an order outside of these hours or on weekends, please be aware that after hours rates may apply and you will need to select our AFTER HRS & WKND service type.
Can I made changes to my order after I have already placed it?
If you need to make a change to your SDC Order once an Driver is already en route, please call us at 1-888-737-3607 ext 1, and we’ll help to get your delivery re-routed or any other changes necessary. We’ll honor re-routing requests placed once a package is in transit to the best of our ability, although additional delivery charges, wait fees or other misc fees and or delays may apply.
Are the drivers you work with experienced and background checked for my protection?
Drivers who work with SAMEDAY CRITICAL are thoroughly screened with the most exhaustive federal and local criminal background checks available, as well as DMV driving history reports. If drivers do not pass our criteria, they cannot work with us. In addition, drivers who partner with us are HIPAA compliant and certified. Drivers also wear safety ID vests in order to be easily recognized by your staff, your customers and patients. Drivers also agree and get drug tested. They take their work very seriously.
What are the holiday rates and what Holidays does that apply to?
SAMEDAY CRITICAL charges holiday rates on the following holidays: (actual days only): New Year's Day, Memorial Day, Independence Day, Labor Day, Easter, Thanksgiving, and Christmas. All holiday orders are charged double the base rate of non-holiday orders. If the holiday falls on a weekend, no after hours will be charged and only the holiday double rate will apply.
How far in advance can I schedule a delivery online?
An order can be placed at any time in the future. There is no date limit.
What type and size of vehicles can you provide?
We specialize in setting up and organizing small packages using standard size cars, SUV's and min vans. We can however arrange for cargo van service if you have route work that meets minimum volume amounts and other criteria. Contact our sales department for details at 1-888-737-3607 x3
I have a question or issue with my account. How do I get help?
Our Customer Service team is always here to help and provide you with the highest level of service possible. There are four ways to reach us if you need help with your account:
Call our Customer Service team at 1-888-737-3607, ext 1. Monday – Friday 8:00 am – 5:30 pm
If you need to reach a SAMEDAY CRITICAL driver immediately about a delivery that is in transit, your driver’s name mobile phone number is provided on the tracking page of your order site. You are also able to view your drivers location in real time with our software.
Use the LiveChat option available at the bottom of our on our website site. Please note that livechat times and available may vary from day to day.
What are your fuel surcharge rates and how often do you update them?
Are rates can be viewed on the “FUEL RATES” tab at the top of the page. Fuel surcharges are updated every Monday morning on are based on the current average fuel rate in Ohio at that time. We get those averages from the AAA gas prices site: www.gasprices.aaa.com Select Ohio.
Do you have a weight limit for packages?
We can accommodate packages of many sizes and weights. For every SAMEDAY CRITICAL delivery, the first 30 pounds is free, and then we charge $.07/pound. Please make sure we are aware of any packages over 30 lbs or that may require a dolly so that we can set up and dispatch the correct driver as soon as possible without delay.
If your items will not fit in a normal passenger car, please select SUV or Mini van as needed. If your order requires use of a Mini Van or SUV, it will be subject to a fee of $12 for mini van and $ 5.00 fee for SUV services.